It’s been an exciting quarter for Compu-Stor with new customers, new staff, a new location, and updates to our core products. Read on to find out what’s new at Compu-Stor.
Compu-Stor wins new Government customer
We are proud to announce that we have recently signed the NSW Department of Justice as a new customer. The Department went to tender for records management services and selected Compu-Stor as their preferred provider due to our:
- unique ability to service their physical storage requirements; and
- our proposal to strategically plan and assist with rolling out their digitisationjourney.
Winning the contract to service the NSW Department of Justice further cements Compu-Stor as a preferred supplier to the public sector.
New staff and new location for NSW
Continuing the east coast theme, thanks to strong growth in our NSW market we have recruited Damian Paynter as our new East Coast Operations Manager. Damian comes to Compu-Stor with years of management-level experience in a variety of operational environments including freight, asset, fleet, and inventory management. He has a proven track record of successfully implementing multi-million dollar process improvement initiatives.
One of Damian’s first projects for Compu-Stor was overseeing the recent relocation of our NSW operations from Riverwood to a larger facility in Camellia in western Sydney. The move was necessitated due to the sustained growth we have achieved in NSW in recent years. Our new facility has us well positioned to capitalise on future grow opportunities moving forward. The relocation was successfully completed in September and we have been operating out of our new facility (at 11A Grand Avenue, Rosehill Business Park, Camellia, NSW 2142) since September 3.
CIMS update: New features now available
We are continuously working to improve our service offering to our customers. This includes ongoing maintenance and enhancement of CIMS, our custom-built online records management system. Some key new features have recently been released in CIMS, including:
- Customer Service Rating: Our customers now have the opportunity to choose to rate our services on each work order that they request. This tool enables us to monitor our customers’ satisfaction levels so that we can promptly investigate and respond to any concerns or recommendations for improvements.
- Work Order View: Users with CIMS access can now view the status of all work orders submitted for their authorised accounts. This means that customers can now view items that other team members have requested for work orders, as well as now being able to track orders in real time.
Some recent feedback submitted via our new Customer Service Rating tool from one of our CIMS customers: “I can only offer congratulations on continued excellent service and encouragement to keep up the high standard. Always ready to help no matter what the query may be or to whom it is received by. All staff always helpful and courteous. Thank you.”
DTS update: Spotlight on business process improvement
Business process improvement is high on the agenda for our customers, as it is for many industries in general. It is also a key component of our Digital Transformation Solutions offering. If you’re interested in learning about how these solutions can benefit your business by not only improving the business processes in your company, but also improving workflow to generate greater income, contact our account managers now.
What’s happening at Compu-Stor around the country
Our Perth office has been digitising archived books dating back to the early 1900s with superior results. In Sydney we are busy with some large backfile conversions, while Melbourne has excelled in several complex projects for both public and private sector customers.
Our document workflow solutions department has enjoyed a sharp increase in enquiries this quarter, while customer feedback is demonstrating that the Compu-Stor philosophy of providing the highest quality service is being exemplified in our newest team in Digital Transformation Solutions (DTS).
We have continued to expand our service offering with significant investment in both infrastructure and hardware. Our Cloud workflow has been met with glowing approval from several customers who have recently completed detailed compliance checks on our facilities.
We welcome your enquiries about solving those ongoing tasks that you’ve looked at time and time again knowing that there must be a better way of doing business. Contact us now for a confidential discussion.
Supporting Insolvency & Legal Practitioners
Compu-Stor recently supported the Pitcher Partners Business Recovery and Insolvency Conference in Brisbane. The conference brought together insolvency professionals from across the country to discuss the latest in insolvency and business recovery.
We have also attended and supported the ALPMA Summit in Sydney, which hosted legal practitioners from all over Australia and beyond. This event gave us the opportunity to discuss how we can assist legal firms and legal professionals in undertaking their digital transformation journey.