At Compu-Stor, we pride ourselves on delivering exceptional solutions to help businesses manage and store their information more efficiently. Service is one of our core values, along with Accountability, Passion, Communication, and Honesty.
Feedback is important for us to ensure we continue to meet the evolving needs of our customers, so we recently conducted a Net Promoter Score (NPS) survey, and we are excited to announce that we achieved a remarkable score of +52. This result is a clear indication that our commitment to continuous improvement and service ensures that our customers are not just satisfied, but highly likely to recommend our services to others.
What Does an NPS of +52 Mean?
The Net Promoter Score (NPS) is a widely recognised metric created by Bain & Company for measuring customer satisfaction and loyalty using a feedback scale from 1-10, asking “How likely are you to recommend us to your friends or colleagues?”. By applying a formula, the NPS customer service result ranges from -100 to +100, and a score above 50 is considered excellent. Achieving a +52 demonstrates that the majority of our customers are not only happy with our services but are also enthusiastic advocates of Compu-Stor, willing to recommend us to colleagues, partners, and other businesses.
Taking an average of the 1-10 scale, we scored a remarkable 9 out of 10.
How We Achieved This
Several factors contributed to this impressive result:
- Customer-Centric Solutions: Our information management services, including digitisation, scanning, and secure storage, are designed with our customers’ needs at the forefront. We work closely with our clients to ensure that our solutions are tailored to their specific business challenges.
- Innovation and Technology: We continually invest in the latest technology, ensuring that our customers benefit from cutting-edge solutions like cloud storage and advanced document management systems.
- Exceptional Customer Support: Our team is dedicated to providing quick, reliable, and personalised support that is tracked through our CRM. Our team is based locally in Melbourne, Australia and customers have direct escalation points for timely resolutions.
- Trust and Security: Information security is a top priority at Compu-Stor. Our customers trust us with their sensitive documents and data, and we take that responsibility seriously by ensuring all services comply with industry regulations and best practices such as ISO 27001 and SSO/ MFA options.
Customer Testimonials
The feedback from our NPS survey highlighted a few recurring themes from our customers:
- “Working with Compu-Stor over the years has been excellent. The team is knowledgeable, helpful and friendly.”
- “Great [online portal], easy to navigate and use, especially for electronic archiving.”
- “Customer service is always prompt and usually come back with an answer/ solution. Orders are always picked up and delivered quickly.”
- “Everyone is so helpful and so fast to assist making everything a breeze, thank you for all your help through the years.”
Looking Ahead: Continuous Improvement
Compu-Stor is committed to further improving our services, enhancing our technology, and ensuring even higher levels of customer satisfaction in the future.
We want to extend a heartfelt thank you to our customers for their trust and loyalty, and we look forward to continuing to provide industry-leading information management solutions for years to come.
If you would like to enquire about Compu-Stor’s services,
you can contact our friendly team at
**@co********.au
or call us on 1300 559 778.
